Securus Technologies Garners Important Stevie Award for Excellence in Customer Service Training

Securus Technologies is classified as a leading provider of criminal and civil justice technology. The solutions developed by Securus Technologies specifically are designed for investigation, corrections, offender monitoring and public safety.

 

Securus Technologies announced that it is the proud recipient of the Gold Stevie® Award. Securus Technologies won the award in the Best Customer Service Training Department category. Securus Technologies received the distinction at the 11th annual Stevie Awards for Sales & Customer Service.

 

Sponsors of the 2017 Stevie Awards for Sales & Customer Service include Sales Partnerships, Inc., and ValueSelling Associates, Inc. The awards were held at the Caesar’s Palace resort in Las Vegas in March. More than 650 executives from countries the world over were on hand for the awards ceremony. This included the CEO of Securus Technologies, who accepted on behalf of the company.

 

Over 2,300 nominations were received as part of the 2017 awards program. 77 judges vetted the nominations. The judges are all experienced business professionals. There was a 10 percent increase in nominations from 2016 to 2017. The Stevie Awards are among the fastest growing of its kind in the world today. Indeed, the organization maintains an array of different types of award programs around the world.

 

Factors considered by the judges include a strong commitment by a nominee in identifying problems and developing meaningful team-oriented resolutions. A company should also have a meaningful commitment to the community-at-large, like the commitment of Securus Technologies to public safety.

 

Securus Technologies is headquartered in Dallas, Texas. Securus Technologies serves over 3,450 public safety, law enforcement and correctional agencies in North America. The company serves over 1,200,000 inmates in the United States and Canada. Securus Technologies provides important solutions in a number of different areas that include emergency response, public information, investigation, incident management, biometric analysis, information management, communication, inmate self-service, and offender monitoring.

Securus Technology Is Accredited By The Better Business Bureau of Texas

Securus Technologies is a Dallas, Texas company that provides broad-based communications to correctional institutions, law enforcement facilities, and safety organizations in all of North America. At present, Securus serves over 3,400 institutions and over 1.2 million inmates and their families.

The technology used by Securus allows connectivity to all Android and Apple devices such as smartphones, iPads, tablets and regular landline phones. In addition to regular voice service, Securus allows transmission by video, email, text, and a money transfer system.

Securus recently was honored to receive an A+ rating from the Better Business Bureau of Texas. This is the highest rating that any company can receive, and it is awarded for high levels of service and commitment to their customers. Not every business qualifies for the designation, as there are a rigorous background evaluation and application process. However, after a very detailed examination, Securus was accredited with the award.

Securus has in place a 220 seat phone room that handles 2.5 million calls per month. They have an average answer time of 11 seconds, a first call resolution of 99%, and a customer satisfaction rate of 4.3 out of 5 points. These are remarkable statistics when the large volume of calls are considered.

By having the Better Business Bureau award, the distinguished A+ rating says that an independent agency upholds the high standards of customer service are real and are based on actual results rather than hyperbole. A customer service team of over 1,300 associates are well-trained and dedicated to the maintenance of these results.

Securus believes in a theme of accountability and integrity when it comes to the maintenance of these figures and results. Rather than rely on exaggerations and suppositions, Securus takes their role seriously, and the plan for the future will be a continuation of the present levels of concern and service to customers.